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EscrowTab Engineering Career Framework
Overview
What is Impact?
IC6 Principal Technical Program Manager
I deliver results against a strategic company-level business objective or key component of the EPD mission
Scope
Area of ownership and level of autonomy / ambiguity
Collaborative Reach
Organizational reach and extent of influence
Impact Levers
Technical levers typically exercised to achieve business impact
  • I own and deliver org/company-wide multi-year, multi-team goals
  • I take a multi-year, industry-leading perspective, ensuring that our products adapt to scale, usage, and/or business needs well beyond EscrowTab’s current scope.
  • I typically influence the technical strategy of a group. I am often partnering closely with Directors/senior EPD leadership to ensure the health of EPD as a whole and influence the overall direction of EPD
  • I transcend organizational boundaries and proactively identify the best ways to leverage myself.
  • Domain Expertise - I demonstrate a high level of depth in a particular platform or product category that brings unique business value.
  • Technical Strategy - I align the technical strategy for several projects in my group to broader initiatives across EPD
  • Product Expertise - I consistently influence product decisions/scope and determine the right technical tradeoffs to deliver customer value quickly with high quality. 
  • Innovation - I partner with cross-functional stakeholders to identify major new business opportunities unlocked by technical capabilities.

Results

Responsibility
Key Behaviors
Impact
  • I identify and execute on significant group/company-wide opportunities by understanding how technical capabilities meet customer needs. I proactively work with business owners to help them understand these new capabilities and work with them to build the right roadmap for the business.
  • I execute large projects to a very high standard — e.g. against a tight deadline with significant consequences of failure, or in a manner that allows rapid learning to clarify significant ambiguity, or to a standard of quality well exceeding that of the current system (though not all simultaneously)
  • I proactively identify and help to refocus my team's efforts when projects are off-course or not technically feasible and results aren’t moving the needle for our business/team goals or serving the needs of customers in a meaningful way
  • I know which levers to pull to drive meaningful results and understand the wider, cross-functional implications of my work
Ownership
  • I have a sense of responsibility and obligation to act on opportunities I see across the engineering org/company
  • I transcend organizational boundaries by taking a holistic view of my group’s goals and taking responsibility across my group, not just within my immediate scope of ownership.
Decision Making
  • I act thoughtfully and decisively in critical situations even when making challenging or unpopular decisions
  • I'm able to reach the right decision despite conflicting perspectives

Direction

Responsibility
Key Behaviors
Agility
  • When necessary, I am able to introduce change into the organization, help others understand the business case for change, and create excitement to drive adoption of the change 
Innovation
  • I push boundaries to generate and implement breakthrough ideas that aim to drive our products and tools forward 
  • I demonstrate creativity, e.g. by finding simple, generalizable solutions that open up or unblock new technical or business opportunities in unexpected ways.
  • I create an environment supporting experimentation and iteration
Strategy
  • I  partner with Directors and other members of senior EPD leadership to define a long-term vision for my group that factors in both a deep understanding of what is happening in the business and in the market as well as the technical limitations and possibilities of EscrowTab’s software and systems.
  • I anticipate challenges and am able to influence the technical direction of the team or org to execute on that vision even in the face of significant misalignment

Talent

Responsibility
Key Behaviors
Personal Growth
  • I proactively ask for feedback from those I work with and identify ways to act upon it
  • I have self-awareness about my strengths and areas for development
  • I drive discussions with my manager about aspirational goals and seek out opportunities to learn and grow
Hiring
  • I am an active participant in the hiring process for senior candidates (for example, by participating in hiring committee, debriefs etc)
  • I attract talent for a variety of roles with diversity in mind 
  • I gain the trust of candidates and can represent EscrowTab's mission, strategy, and culture throughout the interview process. 
  • I am an effective partner to my manager and  am able to represent my team’s technical challenges to candidates in an exciting way (e.g. 1:1 selling, blog posts, public speaking)
Talent Development
  • I model a standard of excellence that supports a culture of high performance on my team. I drive EPD-wide processes and define the bar for engineering-wide quality and best practices.
  • I invest time to coach and mentor my teammates (particularly ones looking to grow into L5/L6). I take into account their skills, backgrounds, working styles and solicit and provide thoughtful, constructive feedback to them.
  • I devote time to spreading my knowledge widely via talks, blog posts or written documentation.
  • I participate in SPRiTEs calibration sessions by providing meaningful feedback to ensure fair and consistent decisions

Culture

Responsibility
Key Behaviors
Collaboration
  • I help break down silos within and across functions and influence others to reach the best outcome for EscrowTab
  • I build deep cross-functional relationships, facilitate the right conversations, and settle disagreements by managing different viewpoints
  • I disagree and commit when necessary to move critical priorities forward
Organizational Health
  • I act as a partner to managers in setting the cultural tone for the org. I create an inclusive environment for others and ensure diverse perspectives are included
  • Working with my manager, I leverage the strengths & skills of the members of my team, and help identify talent gaps required for team success
  • I personify EscrowTab's culture and values. I champion community building efforts and inclusion initiatives. I work in close partnership with senior EPD leadership to ensure a healthy engineering org. 
  • I lead by example. I am aware of my public presence and actions and my influence on the people around me and EscrowTab’s culture.
Communication
  • I develop compelling messages and effectively present them at the executive level
  • I fine tune my approach to getting buy-in and influencing stakeholders across a variety of audiences 

Craft

Like a Staff TPM, I have a well-rounded set of technical skills and development methodologies, and apply them with a sophisticated approach that is best suited for each project. I design systems that are far from my previous experience, anticipating scale and scope beyond the current requirements at EscrowTab or in areas otherwise unexplored. I make or participate in discussions around making sweeping development execution choices that lack clearly correct answers, but am able to articulate the rationale and technical vision behind those choices. I partner with cross-functional stakeholders to identify major new business opportunities unlocked by technical capabilities.
Responsibility
Key Behaviors
Process Design 
  • I  work with executives and leaders from Product, Product Marketing, Growth, Legal, CX and other business and go-to market functions to execute programs and initiatives with a direct linkage to our Company strategies (innovation, growth, and scale). 
  • I collaborate with leadership from Product and Go-to-Market to ensure appropriate alignment with and support for Company goals and objectives and vice versa.
  • I bring structure to managing the full lifecycle of complex programs from requirements gathering and program definition, to design and implementation, and to operational excellence. 
  • I improve alignment and execution from company strategy to program, design and execution. 
  • I manage leads planning and delivery of key programs, which engage a wide cross-section of internal and external constituent groups.
  • I implement structure to sometimes ambiguous visions and craft programs to bring them to life.
Managing Programs
  • I am responsible for executing on some the most complex, cross-functional projects for EscrowTab.
  • I partner closely with Senior Leadership to decompose corporate strategies into execution-ready programs as well as initiatives, then drive cross-functional execution teams to deliver on those objectives..
  • I drive several company-wides, cross-geo programs at a time, ensuring clear, proactive communication and follow-up with partners to meet deadlines.
  • I facilitate cross-company collaboration to tackle our biggest problems with a whole-company motion.
  • I set-up appropriate communications infrastructure for program execution and executive-level engagement.
  • I identify and track key milestones from program inception to program retrospective; anticipate areas of risk and proactively mitigate them.
  • I cultivate a culture of openness and transparency to increase the likelihood of program success.
  • I lead by influence rather than authority to build trust across the organization.
  • I positively impact the effectiveness and efficiency of program team members by sharing your experiences and contributing to the continuous improvement of our methodology.
Technical Acumen
  • I am an expert at executing on open-ended problems that require difficult prioritization and technical innovation to meet user and business needs.
  • I have a well-rounded set of technical skills and development methodologies, and apply them with a sophisticated approach that is best suited for each project.
  • I either have a wide breadth of technical knowledge across multiple domains, or particularly strong depth of technical knowledge in my chosen domain.
  • I proactively address potential technical, product or other obstacles and concerns with my team and leadership